A new study has found that older people feel comfortable and included in NHS digital services.
Despite fears that older people may be forgotten in the face of new technology, researchers from Gemserv proved the opposite.
They quizzed 2,000 patients across the UK and examined attitudes towards accessing NHS services over two years after the first UK enforced lockdown following the outset of the Covid-19 pandemic.
“Pivoting services during the pandemic was a difficult first step for the NHS, as it was for many organisations, and it’s encouraging to see that older people have still been able to access services and are even championing this new service delivery,” said David Newell, director of health at Gemserv.
“By embracing a hybrid model of patent delivery, the NHS can perform its role of improving the health of the nation, while helping reduce its impact on the environment through reduced traveling and reconsidering real estate,” he added.
NHS digital services
LONDON, UK – MAY 17TH 2017: The homepage of the official website for the National Health Service in England, on 17th May 2017.
NHS provides an app for people to access a range of services on their smartphone or tablets. The patient can log into the NHS account using the app or the NHS website.
NHS digital services also include 111 online. This allows patients to get urgent healthcare online and it also helps to manage increasing demand on 111 telephone services.
Patients can enter their age, sex, postcode and main symptoms and they answer a series of questions about their health problem. This can provide patients with advice and the closest healthcare building in their area.
111 online is a fast and convenient alternative to the 111 phone service and provides an option for people who want to access 111 digitally.
It is one of the several digital NHS services that are empowering people to manage their own health and care.
